Terms of Service

1. Scope and Applicability

1.1. These Terms govern all interactions with Globik AI, including but not limited to:

• Use of the Globik AI website;
• Submission of details through any form, CTA, or communication channel;
• AI data services, including data collection, digitization, annotation, evaluation, synthetic data, and model services;
• Access and use of the iTera platform (including trials, subscriptions, and enterprise licensing);
• All deliverables, datasets, documentation, tools, and project outputs.
• Professional services, consultation, integrations, and custom workflows;

1.2. These Terms operate alongside additional contractual documents, including but not limited to a Master Services Agreement (MSA), Statement of Work (SOW), Licensing Agreement, or Data Processing Agreement (DPA). In the event of conflict, the executed contract will prevail.

3. Website Use and Restrictions

3.1. You may use the Globik AI website solely for lawful, legitimate, and authorized purposes.

3.2. You shall not:

1. Attempt to gain unauthorized access to systems, data, or servers;
2. Upload malware, viruses, or harmful code;
3.  Engage in scraping, harvesting, or unauthorized data collection;
4. Misuse inquiry forms for unsolicited messages or fraudulent purposes;
5. Copy, reproduce, modify, or distribute content without written permission;
6. Interfere with website functionality, availability, or security.

3.3. Globik AI reserves the right to restrict or terminate access for any misuse or violation.

4. iTera Platform Access and User Accounts

4.1. Access to the iTera platform may require registration, subscription, or licensing approval.

4.2. Users are responsible for maintaining confidentiality of login credentials and ensuring that all activity under their account complies with these Terms.

4.3. Enterprise Clients must ensure that only authorized personnel access the platform and that access is withdrawn when personnel change roles or leave employment.

4.4. Globik AI may suspend or terminate platform access in cases of:

1. Security concerns;
2. Non-payment;
3. Unauthorized usage;
4. Violation of licensing terms.

5. Platform Licensing and Usage Rights

5.1. Unless expressly stated otherwise in a Licensing Agreement or MSA:

1. Licenses are non-exclusive, non-transferable, and non-sublicensable;
2. Clients may not resell, redistribute, or white-label the platform;
3. Clients may not reverse-engineer, copy, or create derivative works of the software;
4. Usage is limited to the number of seats, users, or resources contracted.

5.2. Globik AI retains full ownership of all software, code, platform components, methodologies, user interfaces, and underlying architecture.

6. AI Data Services and Client Responsibilities

6.1. When engaging our data services, you represent that:

1. All data provided to Globik AI is lawful, authorized, and free of infringement;
2. You possess rights or licenses necessary for processing;
3. Data does not violate privacy, IP rights, or regulatory obligations.

6.2. You are responsible for providing correct instructions, project specifications, and data formats. Globik AI is not responsible for inaccuracies resulting from incomplete or incorrect client instructions.

6.3. You are responsible for reviewing and validating outputs. AI-related deliverables may require human interpretation.

7. Data Ownership and Intellectual Property

7.1. Client Data: You retain ownership of all raw data that you provide.

7.2. Processed Outputs: Unless otherwise agreed in an SOW or MSA:

1. Deliverables (e.g., annotated datasets, curated sets, structured documents) belong to the client.
2. Globik AI retains ownership of platform features, workflows, automation logic, and proprietary processes used to generate outputs.
3. Data does not violate privacy, IP rights, or regulatory obligations.

7.3. Platform IP: All copyrights, trademarks, algorithms, system designs, templates, automations, proprietary models, and platform enhancements belong exclusively to Globik AI.

8. Confidentiality

8.1. Both parties shall maintain confidentiality of non-public, proprietary, or sensitive information shared during engagements.

8.2. Confidential information shall not be disclosed unless required by law or agreed in writing.

8.3. Confidentiality obligations survive termination.

9. Data Protection and Privacy

9.1. All personal data is processed in accordance with the Globik AI Privacy, Trust & Data Protection Policy.

9.2. Where required, a Data Processing Agreement (DPA) will govern responsibilities for data protection, compliance, and security.

9.3. Globik AI will not use client data for internal model training or unrelated purposes without explicit written consent.

10. Third-Party Services

10.1. Globik AI may use third-party vendors for hosting, analytics, communication, infrastructure, and security.

10.2. Third-party providers are bound by confidentiality and data protection obligations.

10.3. Globik AI is not liable for independent third-party systems that clients choose to integrate.

11. Fees, Billing, and Payment Terms

11.1. Fees for platform licensing, services, or custom engagements are defined in the relevant commercial agreement.

11.2. Clients agree to:

• Pay invoices within the agreed timeline;
• Cover applicable taxes, duties, and bank charges;
• Maintain current billing information.

11.3. Non-payment may result in suspension of services or platform access.

12. Service Availability and Support

12.1. Except where an SLA is executed, services and platform access are provided on a commercially reasonable, best-effort basis.

12.2. Globik AI may conduct scheduled maintenance with reasonable notice.

• Cloud service outages;
• Internet failures;
• Force majeure events;
• Regulatory restrictions.

12.3. Globik AI is not responsible for disruptions caused by:

13. Prohibited Use

13.1. You may not use Globik AI services or the iTera platform to:

• Violate any law, regulation, or rights of third parties;
• Create harmful technologies or unlawful AI systems;
• Engage in surveillance, discrimination, or abusive applications;
• Upload sensitive or restricted data without authorization;
• Tamper with platform features or circumvent security.

13.2. Violations may result in immediate termination.

14. Warranty Disclaimer

14.1. Except where expressly stated, Globik AI provides its website, services, platform, and deliverables “as is” and “as available”, without warranties of any kind.

• Uninterrupted or error-free service;
• Compatibility with all systems;
• Accuracy of AI-generated insights without human review.

14.2. Globik AI does not guarantee:

15. Limitation of Liability

15.1. To the maximum extent permitted under applicable law, Globik AI shall not be liable for:

• Indirect, consequential, incidental, or punitive damages;
• Loss of profits, revenue, or business opportunities;
• Loss or corruption of data not caused by Globik AI negligence;
• Third-party system failures.

15.2. Globik AI’s total aggregate liability under these Terms shall not exceed the total fees paid by the client in the six (6) months preceding the claim, unless superseded by an MSA or Licensing Agreement.

17. Termination and Suspension

17.1. Globik AI may suspend or terminate access if:

• These Terms are breached;
• Payment is outstanding;
• Security or compliance concerns arise;
• Required by law or regulatory authority.

17.2. Upon termination:

• Access to the iTera platform ceases;
• Outstanding fees remain payable;
• Globik AI may provide data export assistance as per the applicable contract.

18. Governing Law and Jurisdiction

18.1. These Terms shall be governed by the laws of India.

18.2. All disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra, unless otherwise agreed in a formal contract.