India’s linguistic diversity is both a strength and a challenge for conversational AI. While voice assistants and call center automation promise seamless user experiences, they can only deliver when trained on accurate and culturally aware transcriptions.

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A global technology company partnered with Globik AI to address this need. The objective was clear: produce high quality transcripts across multiple Indian languages with accuracy above 95 percent.

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Globik AI combined its transcription platform with human expertise to achieve this. Native linguists carefully transcribed over 750 hours of speech in Telugu, Tamil, Malayalam, Bengali, and Gujarati. The system managed segmentation, timestamps, numerics, and code-mixed conversations where English and local languages blend together. Every file passed through multiple quality checks to ensure precision.

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With this dataset, the client trained multilingual voice assistants and regional chatbots that understood conversations as naturally as English. Contact centers reduced agent workloads while improving customer satisfaction, and enterprises expanded digital access to users in their own language.

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By blending technology with human insight, Globik AI proved that transcription is more than converting speech into text. It is about preserving cultural nuance and creating AI systems that can truly connect with people across languages.

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